Privacy Policy

This privacy notice explains how EPS Services & Tooling Ltd, trading online as Bandsaw Blades Online, collects, uses, stores and shares personal information.

Last updated: 21 July 2026

Who we are

EPS Services & Tooling Ltd is responsible for the personal information described in this privacy notice.

Postal address:
EPS Services & Tooling Ltd
Unit 2, Edwards Industrial Estate
Sandys Moor
Wiveliscombe
Taunton
Somerset
TA4 2TU
United Kingdom

Telephone: 01984 624 273
Email: enquiries@eps-services.co.uk
Online contact form: Contact Bandsaw Blades Online

What information we collect and use

Providing products, services and delivery

We may collect and use:

• Names and contact details
• Billing and delivery addresses
• Purchase and account history
• Customer account information
• Website usage information, including user journeys and cookie data
• Information relating to compliments, queries or complaints

We use this information to process orders, manufacture products, take payment, deliver goods, provide customer support and fulfil our contract with you.

Customer accounts and guarantees

We may collect and use:

• Names and contact details
• Addresses
• Purchase history
• Account registration details
• Marketing preferences
• Guarantee, return and claim information

We use this information to administer customer accounts, verify purchases, assess guarantee claims and comply with consumer-law obligations.

Fraud prevention and security

We may use customer, account, transaction and technical information to prevent and detect fraud, unauthorised transactions and other unlawful activity.

This may include:

• Names and contact information
• Customer account records
• Financial transaction information
• IP addresses and technical information
• Fraud-risk or payment-security indicators

Service updates and marketing

Where permitted, we may collect and use:

• Names and contact details
• Marketing preferences
• Purchase or viewing history
• IP addresses
• Website user-journey information
• Records of consent and unsubscribe requests

We may use this information to provide service updates and send marketing about products, prices or services that may be relevant to you.

You can unsubscribe from marketing at any time by using the unsubscribe link in an email or by contacting us.

Legal, regulatory and accounting requirements

We may use names, contact details, transaction records and other relevant information where necessary to comply with tax, accounting, consumer-protection and other legal obligations.

Queries, complaints and claims

We may collect and use:

• Names and contact details
• Addresses
• Account information
• Purchase or service history
• Financial transaction information
• Correspondence
• Photographs or other evidence provided in connection with a claim

We use this information to answer enquiries, investigate complaints, assess guarantee or refund requests and establish, exercise or defend legal claims.

Our lawful bases for using personal information

UK data-protection law requires us to have a lawful basis for collecting and using personal information.

Contract

We use personal information where it is necessary to enter into or carry out a contract with you. This includes processing orders, manufacturing blades, taking payment, arranging delivery and administering accounts and guarantees.

Legal obligation

We use personal information where necessary to comply with legal requirements, including tax, accounting, consumer-protection and regulatory obligations.

Consent

We rely on consent where you have actively agreed to a particular use of your information, such as certain marketing communications or non-essential cookies.

You may withdraw your consent at any time.

Legitimate interests

We may use personal information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.

Our legitimate interests include:

• Preventing fraud, unauthorised transactions and misuse of our services
• Protecting our customers, website, payment systems and business
• Providing relevant service updates
• Marketing similar products to existing customers where legally permitted
• Responding to enquiries and resolving complaints
• Maintaining records needed to establish, exercise or defend legal claims
• Understanding and improving the performance of our website, services and advertising

We only use information that is relevant to the purpose, restrict access where appropriate and do not use it for unrelated activities.

Your data-protection rights

Depending on the circumstances and the lawful basis being used, you may have the following rights:

• Right of access: You may ask for copies of your personal information.
• Right to rectification: You may ask us to correct information that is inaccurate or incomplete.
• Right to erasure: You may ask us to delete your personal information in certain circumstances.
• Right to restriction: You may ask us to limit how we use your personal information.
• Right to object: You may object to certain uses of your personal information, including direct marketing.
• Right to data portability: You may ask us to transfer information you provided to us in certain circumstances.
• Right to withdraw consent: Where we rely on consent, you may withdraw it at any time.

Some rights are subject to legal exemptions and may not apply in every situation.

To exercise your rights, contact us using the details at the top of this notice. We will respond without undue delay and normally within one month.

Where we get personal information from

We obtain personal information:

• Directly from you when you place an order, create an account, contact us or subscribe to marketing
• From payment providers
• From delivery and courier companies
• From fraud-prevention and security providers
• From website hosting and ecommerce service providers
• From analytics and advertising platforms
• From other suppliers involved in operating our website or supporting customers

Information received from these sources may include payment status, delivery updates, technical information, fraud-risk indicators and information about interactions with our website or advertisements.

Cookies, analytics and advertising

Our website may use cookies and similar technologies to operate the online shop, remember preferences, understand website usage, measure advertising performance and improve our services.

Essential cookies may be used where they are necessary for the website, basket, checkout, security or payment functions to operate.

Where required, analytics and advertising cookies will only be used after you have given consent through the website’s cookie controls. You can change or withdraw your choices using those controls.

How long we keep personal information

We keep personal information only for as long as necessary for the purposes described in this notice.

• Customer and order records: Normally kept for seven years after the end of the relevant financial year to meet tax, accounting and legal obligations.
• Customer accounts: Kept while the account remains active and for up to seven years after the last transaction or account closure, unless a longer period is required by law.
• Guarantee, return, complaint and claim records: Normally kept for seven years after the matter is closed.
• General customer-service correspondence: Normally kept for up to two years after the last contact where it does not lead to a purchase or claim.
• Marketing records: Kept while marketing continues and for as long as necessary afterwards to demonstrate consent or honour an opt-out.
• Analytics, advertising and cookie information: Kept in accordance with the retention periods configured within the relevant platforms and reviewed regularly.
• Fraud-prevention, security and failed transaction records: Normally kept for up to two years, unless a longer period is needed for a legal claim or investigation.

We review retention periods regularly and securely delete or anonymise information when it is no longer required.

Who we share personal information with

We only share personal information where it is necessary for the relevant purpose.

Service providers

• PayPal: Payment processing and fraud prevention
• Royal Mail and FedEx: Delivery of orders and delivery updates
• Distinctive: Website hosting, technical support, security and backups
• Mailchimp: Email marketing and customer communications where permitted
• Website, ecommerce and IT providers: Website operation, data storage, security, backups and technical support
• Analytics and advertising providers: Website measurement and advertising performance, subject to applicable consent requirements

Other organisations

We may also share relevant information with:

• Professional or legal advisers
• Banks and financial institutions
• Fraud-prevention or investigation authorities
• Regulators and public authorities
• Law-enforcement bodies
• Organisations with which we are legally required to share information

We share only the information reasonably required for the relevant purpose.

Sharing information outside the UK

Some of our service providers operate internationally and may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we require appropriate safeguards to be used in accordance with UK data-protection law. These may include UK adequacy regulations, the UK Extension to the EU-US Data Privacy Framework, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

Mailchimp

Mailchimp, operated by Intuit and The Rocket Science Group LLC, provides email-marketing and customer-communications services. Information may be processed in the United States and other countries in which Mailchimp or its approved subprocessors operate.

Mailchimp relies on the UK Extension to the EU-US Data Privacy Framework where applicable. Where that framework does not cover a transfer, Mailchimp may rely on the UK Addendum to the EU Standard Contractual Clauses and other appropriate safeguards.

How to complain

Please contact us first if you have concerns about how we use your personal information:

• Online: Contact Bandsaw Blades Online
• Email: enquiries@eps-services.co.uk
• Telephone: 01984 624 273
• Post: EPS Services & Tooling Ltd, Unit 2, Edwards Industrial Estate, Sandys Moor, Wiveliscombe, Taunton, Somerset, TA4 2TU, United Kingdom

If you remain unhappy after raising your complaint with us, you may complain to the Information Commissioner’s Office.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: Make a complaint to the ICO

Changes to this privacy notice

We may update this privacy notice when our services, legal obligations or use of personal information changes. The latest version will be published on this page with an updated revision date.