Refund and Returns Policy
Returns, Refunds and Cancellations
We want you to be satisfied with your order. This page explains how cancellations, returns, refunds and faulty blades are handled by Bandsaw Blades Online.
Nothing in this policy limits or replaces your statutory rights under UK consumer law.
Before requesting a return
Please contact us before returning any product. Include your order number, the product concerned and the reason for your request. Where a blade is faulty or damaged, please also provide clear photographs and details of how the blade was being used.
Contact us about a return or refund
Made-to-order blades
Our bandsaw blades are manufactured to order in the length, width and tooth pitch selected by the customer.
Where a product has been made to your specifications or is clearly personalised, the statutory right to cancel simply because you have changed your mind may not apply. This does not affect your rights where a product is faulty, damaged, incorrectly supplied or not as described.
Please check your required blade length, width and TPI carefully before placing your order. If you are unsure which blade you require, contact us before ordering.
Cancelling an order before manufacture or dispatch
Contact us as soon as possible if you need to cancel or amend an order. We will try to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once manufacture has started or the order has been dispatched.
Returns for non-faulty products where cancellation rights apply
Where statutory cancellation rights apply, you must notify us within 14 days of receiving the goods. You then have a further 14 days to return them.
Products must be returned unused, undamaged and, where reasonably possible, in their original packaging. You may handle a product only as much as would reasonably be permitted when examining it in a shop.
You are normally responsible for the cost of returning a non-faulty product. We recommend using a tracked service and retaining proof of postage.
Incorrect, damaged or faulty products
Please contact us promptly if your order arrives damaged, contains the wrong product or appears to be faulty. Do not continue using a blade if doing so could cause further damage or create a safety risk.
Depending on the circumstances and your statutory rights, we may offer a repair, replacement, refund or another appropriate remedy.
Where we confirm that a product is faulty, damaged on arrival or incorrectly supplied, we will provide appropriate return instructions and cover reasonable return costs.
30-Day Blade Performance Guarantee
Our 30-Day Blade Performance Guarantee covers blade failure under normal use, including:
- Manufacturing defects
- Premature wear
- Sharpening faults
The guarantee is not an unrestricted right to return any used blade. It does not cover incorrect blade selection, incorrect installation, misuse, accidental damage, unsuitable machine settings, excessive feed pressure or use on materials for which the blade was not intended.
Claims will be assessed using the information provided and, where necessary, inspection of the blade. Please retain the blade until we confirm whether it needs to be returned.
Read the full Blade Performance Guarantee
Refunds
Once an authorised return has been received and inspected, we will confirm whether a refund has been approved.
Approved refunds will be made to the original payment method. Banks and payment providers may require additional time to show the refund in your account after it has been processed.
Any deduction from a refund will only be made where permitted by law, such as where returned goods have been handled beyond what is reasonably necessary to inspect them.
Original delivery charges
Where statutory cancellation rights apply to the whole order, any refund of the original delivery charge will normally be limited to the cost of our least expensive standard delivery option. Additional charges for an upgraded delivery service are not normally refundable.
Returning a product
Do not send a product back without contacting us first. We will provide the correct return address and any reference information that must accompany the parcel.
Please package returned products securely. We cannot accept responsibility for damage caused by inadequate return packaging.
Business customers
Statutory consumer cancellation rights generally apply to individuals acting wholly or mainly outside their trade, business, craft or profession. Returns from business customers may therefore be handled under the agreed terms of sale and the circumstances of the order.
Need help?
Contact us with your order number and details of the product concerned. We will explain the next steps before you return anything.
